First, Sign into your account. If you do not have an account, we encourage you to create one.
Find the product you want to purchase.
Select the ‘Add to Cart’ button.
A pop-up widow will show up. Hit ‘Continue Shopping’ if you’d like to add more to your purchase.
In the upper right-hand corner, click ‘My Cart’ when you completed your shopping experience.
Enter a discount code if applicable.
Select the ‘Apply Discount’ button to continue.
Press ‘Proceed to Checkout’ to proceed with your purchase.
You will be emailed a receipt for your purchase shortly and receive a tracking number once your order is shipped.
Try refreshing your browser first. If you are trying to enter a coupon code that is not valid, you will get a message in red at the top of your screen. To get the latest deals and coupon codes, subscribe to our newsletter HERE.
We accept all major credit cards: Visa, MasterCard, and American Express.
If you are an existing customer and have payment terms with us, please submit payment to the address below:
Packaging Material Direct Canada, Inc.
348 Laurentian Ave,
Mississauga, ON,
L4Z 2J4
Make sure that your billing address matches the exact name and address on the credit card you are using for your purchase. For more help, please contact a customer service representative at 888-567-8022.
Sales tax is applied to all qualifying orders. For more detailed information, please visit our Tax Information page.
There is NO minimum order quantity.
Of course! All credit card payment orders are encrypted with SSL and are 100% secured. We do not keep credit card numbers or names on file.
While ordering over the phone, a customer service representative will process your credit card directly into our secured system. It’s our goal to protect our customers and uphold privacy policy laws.
Coupon codes are only valid for orders placed on our website. Discounts will not be honored if the order is placed over the phone or fax.
Redeem your coupon by providing a code within the designated box before you check out. We encourage customers to subscribe to our newsletter for current deals and coupon codes.
Our coupon codes are only valid during specific product specials or general discount postings. You must be logged into a customer account to apply a coupon code. Check out our latest newsletter to get the newest coupon codes.
Since we ship orders within 5-7 business days, Automated Order Acknowledgements will be emailed accordingly. If you need the invoice after the package has been delivered, please reach us at 888-567-8022 with the order number. An invoice can be emailed to you upon request.
Shipping and Delivery
Free Shipping on all Industrial Products.
Free Shipping on all Safety Supplies.
All orders are shipped in 5 to 7 Business Days
For expedited shipping please call us at 888-567-8022.
We ship anywhere in Canada.
Changes to Orders, Cancellations & Returns
We ship orders within 5 to 7 business days. If you wish to cancel your order, please contact us at 888-567-8022. Our business hours are Monday - Friday from 8 am to 5 pm.
Once your order is placed, we cannot guarantee that it can be adjusted. Please call us at 888-567-8022 to help modify your order further. Our business hours are Monday - Friday from 8 am to 5 pm.
Please call us as soon as something in your order changes - 888-567-8022.
To provide quality products at competitive prices, we source from various vendors. We hold high standards for our vendor partners regarding the integrity of our products. We understand that customers may prefer the specific brand they obtained on their previous order, however we are generally unable to fulfil specific brand requests.
Our industry is constantly changing at a rapid pace – sometimes we adjust our prices to continue to be competitive within the market. These adjustments are primarily based on the cost of raw materials along with rising freight costs.
Yes, we accept orders via phone. However, we recommend that you place orders on our website, so you can find all the items you want easily. We do accept electronic fax attachments but please give us a call at 888-567-8022 to arrange a fax option.
To pay monthly by check or credit card, a representative from your company must complete a credit application. If approved, the first payment must be paid by credit card. Afterwards, you can pay by check or with a credit card monthly.
Yes! It is our top priority to ensure your personal information is secure! To do this we employ the best security available on the net for transmitting your personal information: SSL.
No. Your personal information is protected and not accessible to any outside companies. we do not collect information about you or your company while you are on our site.
Once your order has been placed, you will receive a receipt of your purchases. Once your order has been processed, you will receive another email with a tracking number, product purchase details, and an invoice number.
To receive a copy of your invoice, please contact the PackagingSuppliesByMail customer service team within our normal business hours Monday – Friday from 8 am to 5 pm. Please call us at 888-567-8022 for more information.
The orders typically ship via UPS Ground, Canpar Express, GLS, Purolator or LTL. It usually takes anywhere from 7 – 10 business days for the delivery of your package.
For overnight express, please call us at 888-567-8022 to place your order and we can ship accordingly.
Business days in transit from: Mississauga, ON L4T 3X2.
My PSBM Account
First click on Sign in, located at the top right side of the web page.
Click the "Forgot Your Password" link under the login information. You will be directed to put your email in to retrieve your forgotten password. A reset link should be sent to this email address within a couple minutes.
For further help, please contact 888-567-8022 and we will gladly assist you!
PSBM Points FAQ
PSBM Points is our loyalty program that rewards you for shopping with PackagingSuppliesbyMail. Every qualifying order earns points, and those points can be redeemed for savings on future orders.
You earn points automatically every time you place a qualifying order. Points are calculated on your order's subtotal minus any discount and before tax.
Example:
Subtotal: $97.21
Discount: $9.72
Amount points are earned on: $87.49
Point totals always round down to the nearest whole point.
It depends on your tier:
Tier
Points per $1
Example: $100 order
Starter
1 point
100 points
Leader
1.25 points
125 points
Pro
1.5 points
150 points
Your tier is based on how many points you've earned over a rolling 365-day period:
Starter – Everyone starts here automatically when they create an account. No minimum required.
Leader – Reach 1,500 points earned within the last 365 days.
Pro – Reach 6,500 points earned within the last 365 days.
The more you earn, the higher your tier, and the higher your earning rate on future orders.
Yes. Points expire 365 days after they're earned. Because tier status is also based on a rolling 365-day period, both your points balance and tier level are recalculated as points roll off.
Points can be applied at checkout as cash value: 1 point = $0.01. You can apply as many points as you'd like toward an order.
Points
Value
100
$1 off
1,000
$10 off
2,500
$25 off
5,000
$50 off
10,000
$100 off
Points are redeemed against your order's subtotal before any discount is applied. Points cannot be applied toward tax or shipping.
Yes! You'll still earn points on an order even if you apply a coupon code.
Yes. If you apply points to an order and there's still a remaining dollar amount due, you'll earn points on that remaining balance.
Points are added to your account once your order status is marked complete.
No — you can apply as many points as you have available toward your order's subtotal, after discount, as long as it doesn't cover tax or shipping.
Your points balance and current tier are visible on your account dashboard whenever you're logged in.
Customer Feedback
Your feedback is important to us. We invite you to review our products and services by clicking below. Our hope is to build an even better business with your advice.
